CRMTechnik Limited
provides professional consulting services to
enable strategic change enhancing your
customers experience.
Working as partners with our clients and using
best in class work methods, we succeed in
implementing complex CRM/CTI based solutions
based on Genesys and Nortel, Avaya or Aspect
telephony switches
(multichannel, workforce optimisation, delivery
and release management)
Release and Genesys portfolio
management
(Voice applications, Genesys Workforce
Manager, reporting)
Genesys 7 upgrades, install best
practice and BAU workflow with internal
customers,
Genesys WFM
Interim management and project
consultancy role for
Application development team (IVR &
Genesys applications)
Genesys WFM, Genesys email,
re-enginnering,
project management and deployment IVR
platform
Product service engineering and
development,
project management of Genesys CTI
releases.
Genesys 6 upgrades, IVR replacement and
migration,
re-engineering routing and reporting
Implementation, launch and Management
of Dutchtone
(now renamed as the Orange brand)
contact centre development.
Technologies: Aspect, VoIP and Nortel
IVR
Upgrade, migration of existing contact
centre operations
to new operational facility.
Aspect Contact Center, and CTI